Looking Stead Looking Stead
Bed & Breakfast in Loweswater, Cumbria

Privacy & Cookies

This Privacy Notice explains how we at  Looking Stead Bed and Breakfast use any personal information we collect about you.

When someone visits www.lookingsteadbnb.co.uk we collect standard details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source.

What information we collect about you

When you make a booking directly with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit equal to the first night of your stay.

Guests booking via booking.com or trip advisor : your booking information as detailed above is sent to us via a channel manager operated by freetobook to avoid double bookings.

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card.

We will use your email address to send you confirmation of the booking and other information you may find useful for your stay.

We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.

We will not share your details with any third party without your prior consent.

How is your data stored

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Freetobook and/or booking.com or trip advisor dependent on how you made your reservation.

Neither we nor Freetobook will share your information with any third party unless there is a legal reason for doing so.

Booking.com and tripadvisor both have details of their privacy policies on their websites for your information.

 

Guest Registration

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.

For commonwealth guests;

  • Name and nationality

 

For non commonwealth guests;

  • Name, nationality, passport number, address of next destination

 

We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them.

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at lyn@lookingsteadbnb.co.uk

Our use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

On this website we use the following cookies to enable Google Analytics to function:

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here to read more about privacy at Google

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.